Shipping Policy

At Experienced Chimney, we aim to process and ship your order as quickly as possible. Orders are typically processed within 3–5 business days after payment is confirmed. You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

  • Standard Domestic Shipping : 6-10 business days

    • Express Shipping: call for expedited production

  • International Shipping: 15–21 business days depending on the destination

Shipping costs are calculated at checkout based on your location and selected delivery method.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your package’s journey. If you have any questions about tracking or delivery, feel free to contact us at contact@experiencedchimney.com.

Delivery Issues

If your package is delayed or arrives damaged, please contact us immediately. We will work with you to resolve any issues as quickly as possible.

Please verify all measurements. No returns on custom, hand machined chimney products.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Please note, it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@experiencedchimney.com.